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Troubleshooting Your Gate Opener

Please consult the manual or use the following troubleshooting tips if you encounter basic problems upon installation. If you need additional help, please contact customer support.

If the gate stops before reaching the desired position...
SWING GATE OPERATORS

1. Verify the gate frame is not encountering an obstruction and the gate hinges are not binding.

2. If the OBSTR LED is lit, the stall force is too sensitive. Increase the stall force by turning the STALL FORCE potentiometer clockwise 1/8 turn. Operate the gate again to see if the problem still exists. If the problem still exists increase the stall force again and retry. If the problem still exists proceed to step 3. CAUTION: Increasing the stall force reduces obstruction protection.

3. Reset the operator by turning the power off for five seconds. Turn the power back on and press the CYCLE button and allow the operators to fully retract. Try operating the gate again to see if the problem still exists. If the gate stops before reaching the desired position, clear and redefine the limit settings as described earlier in the manual.

4. Open the control box and check for any loose or incorrect connections.

5. If steps 1–4 did not solve the problem please call customer service.


SLIDE GATE OPENERS

1. Verify the gate frame is not encountering an obstruction and the gate wheels are not binding.

2. The stall force is too sensitive. Increase the force by turning the potentiometer clockwise 1/8 turn. Operate the gate again to see if the problem still exists. Continue this process until the trouble is corrected. CAUTION: Increasing the stall force reduces obstruction protection.

3. Reset the the gate opener system by placing the ON/OFF switch in the OFF position for five seconds. If battery back up is used, then the red lead to the battery or batteries must also be removed while ON/OFF switch is in the OFF position.

4. Open the control box cover and:
a. Observe if the STATUS LED light is blinking once per second.
b. Verify the wires are connected to the terminal board are not loose.

5. If steps 1–4 did not solve the problem please call customer service.

If the gate will not operate using the handheld transmitter...
SWING GATE OPERATORS

1. Press transmitter button to verify LED on transmitter illuminates. If not, replace 9V battery. If so, proceed to step 2.

2. Observe RADIO RECVR LED on the control board and verify it turns on when transmitter button is pressed. If so, the transmitter is working correctly refer to troubleshooting section “The Gate Will Not Operate.” If the LED does not illuminate, proceed to step 3.

3. Refer to page 22 of manual “Transmitter/Receiver” and relearn the transmitter code. If the problem still exists proceed to step 4.

4. Verify RF Board Connection (page 20, fig. 23). If connections are correct, please call customer service.

SLIDE GATE OPENERS

1. Press transmitter button and verify COMMAND LED indicator light #7 illuminates. If not, replace battery in the transmitter.

2. Verify receiver wires are connected to terminals 24V, RF REMOTE, and COM.

3. If problem is not resolved, please contact customer service.

If the gate will not open or close...
SWING GATE OPERATORS

1. Verify power switch is on.

2. Verify the STATUS LED is blinking approximately once per second. If not, check battery connections and 15A fuse.

3. Verify SAFTEY LOOP LED, SHADOW LOOP LED and EXIT LOOP LED are not on. If any of these are on, try disconnecting the corresponding device.

4. If using an AC power source, verify the 18VAC LED is on.

5. Verify the 12V battery voltage. If below 10V, then replace or recharge the battery.

6. Clear and redefine limits as described earlier in the manual.

7. Try the CYCLE button on the control board.

8. Verify all connections especially the actuators.

9. Verify FIRE BOX (if installed) is not preventing gate movement.


SLIDE GATE OPENERS

1. Make sure the electrical breaker is in ON position and power is being supplied to operator.

2. Observe the STATUS LED light is blinking once per second.

3. Verify the wires connected to the terminal board are not loose.

4. Verify that both fuses on the board have not blown. Replace if necessary.

5. If problem is not resolved, please contact customer service.

 

 


 


 

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